Workflow Application
Why Do You Need This?
- Dynamic database of Customer Information & History.
- Efficient cross functional processes and inter-departments multi-tasks.
- Achieve targeted KPIs and SLAs to deliver Customer Satisfaction.
Key Features
- Customer information & History with documentation.
- Job Assignment to inter-departments multi-tasks.
- Google Maps / GPS Tracking.
- Customer Satisfaction Survey.
- Report.
Service & Case Work
KONICA MINOLTA BUSINESS SOLUTION (M) SDN. BHD.
- The center for fulfilling all task/job requests and distributing tasks/jobs through cross-functional processes and multi-tasking between departments.
- Able to view customer service history in the system and check spare parts requirements in inventory management.
- Technicians can use TeamOne Mobile to carry out field service, equipped with GPS tracking, job sheet reports, and customer satisfaction surveys.
