CRM
CATS
CUSTOMER RELATIONSHIP MANAGEMENT
Why Do You Need This?
- Interactive and multi-dimensional customer-facing processes.
- Multi-solutions integration, on Big Data platform.
- Maintain Customer Relationships and generate repeat sales for years.
Key Features
- IP Telephony
- Customer Database
- Contact Plan
- Customer Booking Service
- Console Management
- Customer Mobile Apps
Service & Case Work
- A single contact point for HPM to record customers' information and vehicle details.
- Contact Planner to send reminders or promotions to customers.
- Making it easier for customers to access services and vehicle information, which increases customer satisfaction and loyalty.
TECHLINE
TECHNICAL ISSUES CASE MANAGEMENT
Why Do You Need This?
- Specialized functional processes.
- Library as a product knowledge.
Key Features
- Customer Information
- Ticket Management
- Call Center (IP Telephony)
- Report
- Technical Library
- KPI Dashboard
Service & Case Work
- Is used by Technicians / Service for communication between Technicians in solving service problems.
- TeamTEC has a knowledge base library storage feature, this is data storage or file intended to maintain, efficiency and effectiveness in the process of ticketing for technicians.
